Voice Solutions is dedicated to providing our clients with the best experience in service and support. If you are experiencing issues with any service or have a question, please contact us as follows:

 

To reach any member of our operations department please dial 763-595-8000 and press 0.

Operations and Support:

Kathy Orner 763-201-1405 This e-mail address is being protected from spambots. You need JavaScript enabled to view it.	Craig Brown 763-201-1401 This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Carrie Motschenbacher 763-201-1400 This e-mail address is being protected from spambots. You need JavaScript enabled to view it.	Cassandra Rader 612-293-4840 This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
William Jones 612-293-3638 This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

Billing and Accounting:

Sandra Brown 763-201-1405 This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Rebekah Schubert 612-293-4848 This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

Most issues with your Music Unit can be solved easily by following the steps below:

1. "Power Cycle" your music unit. This can be done by removing the power cord from the outlet and waiting a few moments. Once 10 - 15 seconds have passed, plug your unit back in.
2. Check all of the cords to be sure they are firmly connected to the unit. All of our music units have three cords; 1. Power 2. Audio Output 3. Antenna / Network
3. Verify your music unit and your music system are plugged in and turned on.
4. Check the volume on your music system.
5. If you are using a commercial grade amplifier, "Power Cycle" your amplifier.
6. If these steps fail to resolve your issue, please contact Voice Solutions.
7. If you find yourself "Power Cycling" your amplifier over and over again please contact Voice Solutions.

 

Most issues with your Messaging On-Hold Unit can be resolved by following the steps below:

1. Verify that your message unit is plugged in and turned on.
2. Check the volume on the message unit. For units with external speakers, turn on the speaker and adjust the volume until it is comfortably audible. For units without speakers call in to your business, do not call from an extension, and place yourself on hold. Adjust the volume while listening on hold.
3. If you cannot hear your message, "Power Cycle" your message unit by unplugging the power cord from its outlet for a few moments. Once 10-15 seconds have passed, plug the unit back in.
4. Check that all the cords on your music unit have a good firm connection.
5. If these steps fail to resolve your issue please contact Voice Solutions.