It is very important to us at Voice Solutions that our clients receive
the best in support and service.

If you are experiencing any issues with message-on-hold or music service, or with any of the service delivery equipment, have billing inquiries or sales questions please contact us as follows:

Music service or equipment issues:

Kathy  763-201-1405   M-F 8:00 to 4:30 CST

Music or MOH equipment issues:

Craig  763-201-1401    M-F 9:00 to 6:00 CST

MOH issues, script changes or questions:

Carrie            763-201-1400      M-F 8:30 to 5:30 CST
Cassandra  612-293-4840      M-F 8:00 to 4:30 CST

Billing or invoicing questions:

Rebekah  612-293-4848  M-F 8:00 to 4:30 CST
Sandra  763-201-1459   M-F 9:00 to 5:30 CST

Sales questions:

Dick  763-201-1402
Angie  763-201-1403                                                                                                                                                            Jon 763-201-1404

If you are experiencing some equipment issues after hours, the following trouble shooting tips may help. 

Most issues with your Music Unit can be solved easily by following the steps below.

1. "Power Cycle" your music unit. This can be done by removing the power cord from the outlet and waiting a few moments. Once 10 - 15 seconds have passed, plug your unit back in.
2. Check all of the cords to be sure they are firmly connected to the unit. All of our music units have three cords; 1. Power 2. Audio Output 3. Antenna / Network
3. Verify your music unit and your music system are plugged in and turned on.
4. Check the volume on your music system.
5. If you are using a commercial grade amplifier, "Power Cycle" your amplifier.
6. If these steps fail to resolve your issue, please contact Voice Solutions.
7. If you find yourself "Power Cycling" your amplifier over and over again please contact Voice Solutions.

Most issues with your Message On Hold Unit can be resolved by following the steps below.

1. Verify that your message unit is plugged in and turned on.
2. Check the volume on the message unit. For units with external speakers, turn on the speaker and adjust the volume until it is comfortably audible. For units without speakers call in to your business, do not call from an extension, and place yourself on hold. Adjust the volume while listening on hold.
3. If you cannot get hear your message, "Power Cycle" your message unit by unplugging the power cord from its outlet for a few moments. Once 10-15 seconds have passed, plug the unit back in.
4. Check that all the cords on your music unit have a good firm connection.
5. If these steps fail to resolve your issue please contact Voice Solutions.

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763-595-8000
Voice Solutions Hours Monday - Friday 8am-6pm CST