Why Messaging On-Hold?

  • 70% of business calls are placed on-hold for an average of 45 to 60 seconds
  • 60% hang up when they hear silence on-holdMessaging On Hold
  • 30% of those that hang up never call back
  • On-Hold Messaging increases on-hold caller retention by 40%
  • Increase sales 16-20%
  • 85% of callers prefer on-hold messaging to silence or music

 

Inform. Educate. Engage.

  • Voice Solutions works with you in a consultative manner to understand your current marketing and branding efforts
  • A custom program is then created specifically for your business including the following:
    • Analysis of current brand, image, and overall marketing strategy
    • Establishment of production schedule as a complement to ongoing and upcoming strategic marketing efforts
    • Development of custom on-hold library
    • Finalization of production: scripts are recorded with professional voice talent and mixed with licensed music

Voice Solutions Process

customer serviceCustomer Service

Audio Samples

Retail

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Medical/Veterinary

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Hospitality

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Finance

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Salon and Spa

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