What do your callers hear when they are placed on hold?  Silence?

Here are some statistics you need to know:

• 70% of business calls are placed on hold for an average of 45 to 60 seconds
• 60% of callers placed on hold hang up and 30% of those never call back
• 94% of advertising budgets are spent to induce a call and only 6% is spent to handle the call once it comes in
• 90% of callers with silence on hold will hang up within 40 seconds

Messaging On Hold can result in the following:

• 40% increase in retention of the callers on hold
• 15% increase in number of inquiries from callers on hold
• 12% direct increase in requests for products and services mentioned in the on hold messages

Use your phone to inform, educate and engage callers.

One in five callers will make a decision or a purchase based on information they heard while on hold.  Provide valuable and timely information about upcoming events or promotions or services to create sale opportunities.

Reinforce and enhance your marketing efforts and capitalize on dollars invested in advertising your company and its products and services with messaging on hold.  Set your business apart from the competition by talking to the most important clients-the ones who called your business.  Let these clients know what you can do for them.

At Voice Solutions we partner with our clients as consultants to expand and compliment your marketing strategies.  We create and deliver customized on hold messages using professional voice talent and licensed music to increase the caller's awareness of your business and maximize your business's growth and success.

Examples of targeted messages created for our clients.

Click here for examples of background music available for your message on hold.

The process to create the perfect customized on-hold-messages for your business is very easy and hassle free.  Just click the "Getting Started Link" below to begin and we will take care of the rest. You can also call to talk to one of our Sales Representatives at 763-595-8000 now.